Terms & Conditions
1. Apartment Fixtures & Fittings
All of our apartments come with luxury Egyptian cotton bed linen, towels & baths mats. Walter Geering Toiletries; flat-screen TVs with DVD players; fully-equipped kitchens with cutlery, crockery and glassware; welcome packs (containing tea, coffee, sugar, milk sachets & biscuits); spacious living areas; full size balconies (on request – not all properties benefit from them); full size fridge/freezer, oven/hob, washer/dryer, dishwasher (apart from Chester and Sir Thomas Street), microwave, toaster, kettle; intercom; hairdryer; iron & ironing board; complimentary weekly housekeeping service (for stays longer than 7 days); private parking (chargeable); baby cots (on request).
2. General Booking Policies
Liverpool
Check-in is between 3 pm and 6 pm at the Base reception. Our reception is situated at Hudson Gardens and all keys must be collected and returned here upon check-in and check-out.
Our full address: 136 Duke Street, Liverpool, L1 5BB (entrance is on Cornwallis Street behind Christakis Restaurant).
Base Serviced Apartments operate an age restriction – all guests must be 25 and over for Duke Street and 21 and over for all other locations. We aim to meet and exceed our customers’ expectations and ask that all of our guests respect other residents and their surroundings. On arrival, photographic identification will be requested, alongside a security deposit in the form of a card pre-authorisation (from £50 up to £250 per person). Bookings will be cancelled if this is not presented and no refund will be issued.
Please note that Laser, Maestro, Solo cards or cash for pre-authorisation will not be accepted. Regretfully, any potential reservations for stag or hen parties will not be honoured at any of our locations and will be subjected to a cancellation (no refund will be issued).
Chester
Check-in time is from 3 pm. Complimentary self-check-in service is available for all guests, the hotel ask the guest to send a picture of their photo ID before sending the access codes. The instructions will be provided after reservation is confirmed. All keys must be collected from and returned upon departure to the property address: 19 – 21 City Road, Chester, CH1 3AE.
Base Serviced Apartments Chester operate an age restriction – all guests must be 21 and over. We aim to meet and exceed our customers’ expectations and ask that all of our guests respect other residents and their surroundings. On arrival, photographic identification will be requested, alongside a security deposit in the form of a card pre-authorisation (from £50 up to £250 per person). Bookings will be cancelled if this is not presented and no refund will be issued.
Please note that Laser, Maestro, Solo cards or cash for pre-authorisation will not be accepted. Regretfully, any potential reservations for stag or hen parties will not be honoured at any of our locations and will be subjected to a cancellation (no refund will be issued).
Our Terms & Conditions detailed below apply to all accommodation bookings made either with BASE Serviced Apartments directly or via 3rd party agents. Therefore, all bookings accepted by BASE Serviced Apartments are subject to these Terms & Conditions and are deemed to have been accepted in full by the lead Guest and their party. The full payment received for the booking is considered as an acceptance of these Terms & Conditions.
Reference to ‘party’ in these Terms & Conditions refers to the Guest’s family or guests staying in an apartment or apartments. The Guest agrees to make his or her party aware of these Terms & Conditions.
3. Payment Policy
When booking on our standard rate, full payment is required 5 days prior to arrival. If a booking is made less than 5 days prior to the arrival date, the full payment is required at the time of booking.
Advanced Purchase Rates are available 21 or more days prior to the arrival date and are fully prepaid at the time of booking. Advance Purchase Rates are non-refundable, non-amendable and non-transferable.
Failure to receive the payment may result in the cancellation of a booking.
Payment should be done in GBP.
The card holder must present the debit or credit card that was used for accommodation pre-payment and valid Photo ID upon arrival. Failure to do so may result in refusal of a stay and guest will not be entitled to a refund.
4. Cancellation Policy
Reservations made on our standard rate can be cancelled free of charge if cancelled up to 5 days prior to the arrival date. Cancellation requests need to be made in writing if a reservation was made with Base Serviced Apartments directly. If a reservation was made via a 3rd party website, it is necessary that the agent is notified and a cancellation form is sent through via email. Otherwise, the booking will remain active and deposit will be charged accordingly.
Early departures are treated as cancellations and the guest is not entitled to a refund for the remaining number of nights.
Different terms will apply to bookings made on the Advance Purchase Rate (non-refundable) and long term bookings for more than 28 days.
Non-arrivals are treated as cancellations and you will not be entitled to a refund.
5. Collection of the Keys
For Liverpool:
Keys to the apartments are to be collected and returned unless otherwise agreed, from the head office from the following address: Hudson Gardens, 136 Duke Street, Liverpool, L1 5BB. As standard, we provide only one key to each apartment.
For Chester:
Keys to the apartments are to be collected and returned from the following address: 19-21 City Road, Chester, CH1 3AE. As standard, we provide only one key to each apartment.
5. Car Park
For Liverpool:
Parking is available in Liverpool. Parking is subject to availability and is operated on first come first serve basis. The additional charge of £15.00 per night applies.
For Chester:
There is no car parking facility at the property. However, information on local car parks can be provided on request.
6. Special Requests
All special requests will be considered when allocating bookings but cannot be guaranteed.
7. Security Deposit & Age Restriction
Base Serviced Apartments aim to meet and exceed our customer’s expectations, firstly, by ensuring all of our guests respect other residents and their surroundings, and for that reason, we operate a strict 25 and over policy. Photographic identification and security deposit in the form of a card pre-authorisation (from £50 for up to £250 per person) will be requested on arrival and bookings will be cancelled in the event this is not presented. Please note that Laser, Solo cards or cash pre-authorisation will not be accepted. We also regret to inform guests that reservations for stag or hen parties will not be honoured in any of our locations and will be subject to a cancellation.
A pre-authorisation is a temporary hold on a specific amount of the available balance on a credit or debit card. It is not a charge and no funds are debited from the Guests account. The credit/debit card is pre-authorised on check-in via chip and pin.
8. Damage to the company’s property
The Guest is responsible for taking all reasonable care of the apartment and its content. The Guest agrees to keep the accommodation and any of its content in the same state of repair and conditions as at the commencement of the stay. In case of any damaged caused by either negligence or deliberate act of vandalism by the Guest or their party, the card details provided for security deposit will be used for rectifying the damaged plus 30% administration. Should the damage come to light after the Guest’s departure we reserve the right to charge the card details provided upon arrival. Charges may include the loss of revenue if an apartment has to be placed out of order while the repairs are carried out to return the apartment to the BASE standard.
9. Occupancy
The apartment is only to be occupied by the number of guests stated on the booking form. Any social gatherings are not permitted. If Base is made aware that the maximum occupancy was exceeded during the stay, Guest will incur a fee of £100 per person.
10. Conduct and Right to Evict
Any inappropriate behaviour including causing any sorts of nuisance and disruption to other guests or residents of the building will not be tolerated. The guest and their party are responsible for respecting neighbours by keeping the noise to a reasonable level before 11.00 pm and refrain from making noise thereafter. Guests are not permitted to use the apartments for any illegal or immoral purposes. In the event when Base Serviced Apartments receives complaints regarding excessive noise or unacceptable behaviour from Guest’s party or where a previous request to comply with rules and regulations are ignored, Base Serviced Apartments reserves the right to ask you and your party to leave the apartment.
In the event when Guest and its party refuse to vacate the property, having been asked by Base Serviced Apartments employee, the police will be asked to attend. The Guest will not be entitled to a refund for the remaining number of nights and additional charges may apply in cases like noise complaints from the residents, disorderly or immoral behaviour.
We reserve the right to decline any bookings where we have the reason to believe that the Guest will not use the apartment responsibly or will intend to use our premises for subleasing to generate income.
Angry, abusive, threatening Guests or Guests under the influence of alcohol or illegal substances will be refused entry.
11. Right of Entry
Base Serviced Apartments reserves the right to enter the apartment at a reasonable time in case of any remedial maintenance repairs or inspection or should we have a reason to believe that accommodation is to be used for any dangerous, offensive, noisy or immoral activity.
12. Cleanliness
The Guest agrees to keep the apartment reasonably clean and tidy. If the apartment is left in an unreasonable and unclean condition Base Serviced Apartments reserves the right to charge the Guest for the excessive cleaning charged at £30 per hour. Guest agrees that any maintenance issues occurred during the Guest’s stay will be immediately reported to BASE reception team to prevent the apartment or any of its content from further damage.
13. Smoking
Smoking is not permitted inside apartments or its premises (this includes balconies, public hallways, atriums and car parks). If guest(s) is/are found to violate this policy, there will a fine incurred of £100.00. An additional fee may also be incurred if the apartment needs to be closed for sale due to strong cigarette smell. The additional fee may vary depending on a best available rate the apartment is being sold on that day.
14. Pets
Pets are not allowed.
15. Internet Usage
All of our locations offer Wi-Fi free of charge.
16. Cleaning
A weekly clean is included in the price for stays longer than 7 nights. A weekly clean includes a change of the linen, towels and general cleaning. Please be advised that washing the dishes and removal of excess rubbish is not included in the service. The day your weekly clean is scheduled will be advised on the day of your arrival.
17. Lost Property
Lost property will be kept on-site by Base Serviced Apartments for the period of two weeks. After that time if the left property is not claimed by the Guest it will be disposed of.
18. Loss of Guest Property
Base Serviced Apartments is not liable for loss or damage to any of Guests’ belongings during the stay in our apartments.
19. General Information
Images of apartments presented on our website and third party websites are for reference only as the apartments vary in style, size and shapes. We reserve the right to amend the content of our website at any time.
20. Security Statement
When you are booking with Base Serviced Apartments, your card details are taken through a secure online payment gateway supported by Secure Trading to ensure that the cardholder’s data is protected.
21. Privacy Statement
The Guest’s details are not passed to any third parties. The whole process of handling Guest’s payment is PCI and DSS (Payment Card Industry and Data Security Standard) compliant. Please click here for our privacy policy.
22. Loss of BASE Property and Additional Charges
1. Lost keys – £100
2. Lost apartment fob – £50
3. Lost car park fob – £100
4. Lost parking permit – £35
5. Emergency call out charge after 6 pm – £50
6. Excessive cleaning -£30 per hour
7. Smoking fine – £100
8. Disruption / Noise complaints /Social Gatherings – £100
9. Late check-in in Liverpool – £25.00 after 6pm, £50.00 after 8pm
11. Late check-out – £10 per hour (after 10am)
12. Car parking space in Liverpool – £15 per night
13. Damages made to the apartment during Guest’s stay will incur a fee.
Damage to the apartment or any of its contents will be charged to you at cost, plus 30% administration fee which will be deducted from the card details provided on arrival. (Please note a full breakdown can be provided upon request).